Shipping policy

Shipping Policy

Last Updated: September 1, 2026

At Crescent Sanctuary, each piece is prepared with intention and care. Many of our objects are handmade, small-batch, or individually assembled, so please allow a little time for your order to make its way from our Sanctuary to yours.

Processing Time

Orders are typically processed and shipped within 3–7 business days.

Made-to-order, limited-edition, or specially noted items may require additional processing time. If an item has a longer processing period, that information will be noted in the product description.

Please note that processing time is separate from shipping time.

Shipping

Orders are shipped within the United States using available carriers and shipping methods selected at checkout.

Estimated delivery times are provided by the carrier and are not guaranteed. Once your order has been handed over to the carrier, Crescent Sanctuary is not responsible for carrier delays, weather-related delays, or other circumstances outside our control.

You will receive tracking information when your order ships.

Shipping Rates

Shipping costs are calculated at checkout based on your order, destination, package size, and available shipping method.

From time to time, Crescent Sanctuary may offer free shipping promotions or other shipping specials. Any applicable offer will be clearly stated at the time of purchase.

Lost, Stolen, or Delayed Packages

Once an order has been marked as delivered by the carrier, Crescent Sanctuary cannot be responsible for packages that are lost, stolen, or misplaced after delivery.

If your package appears to be missing, please first check your delivery location, mailbox, surrounding areas, and with household members or neighbors. You may also contact the carrier directly using your tracking information.

If a package is significantly delayed or appears to be lost in transit, please contact us and we will do our best to assist.

Incorrect Shipping Addresses

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to Crescent Sanctuary, you may be responsible for the cost of reshipping the order.

If you notice an address error immediately after placing your order, contact us as soon as possible. We will do our best to make corrections before the order ships, but we cannot guarantee that changes can be made once an order has entered processing.

Damaged Items

We take care to package our products securely, but some of our pieces are delicate by nature.

If your order arrives damaged, please contact us within 48 hours of delivery and include:

- Your order number

- Photos of the damaged item

- Photos of the packaging and shipping box

- Any other information that may help us document the damage

Please keep the original packaging until your claim has been resolved.

We will review the situation and work with you toward an appropriate resolution.

International Shipping

At this time, Crescent Sanctuary ships within the United States only.

Questions